Privacy Policy
The Privacy Policy of Tools Garage outlines how we collect, securely store, and utilise the information we hold about our customers, suppliers, website visitors, and users.

Our website, www.toolsgarage.co.uk, uses cookies. These are small files placed on your device (whether computer, mobile phone, or tablet) to enhance the user experience and to help Tools Garage better understand how visitors engage with our site. It’s important to note that these cookies are not connected to any personally identifiable data.

At Tools Garage, we are committed to protecting your privacy. If we ask you for personal details that could identify you, rest assured that such data will only be used in accordance with this privacy policy. We may update this policy periodically, so we recommend you check back regularly to ensure you are informed of any changes that might be relevant to you.

What We Collect:

Information You Provide
When you complete forms on our website or contact us via phone, email, or other means, Tools Garage collects personal data. This may include your name, company details, address, phone number, email address, CV, preferred contact times, customer status (whether you are an existing customer), and the subject of your enquiry.

Information Collected During Your Visit to Our Website
Whenever you visit our website, we automatically gather the following details:

• Technical Data: This includes IP addresses used to connect your device to the internet, browser type and version, time zone settings, browser plug-in types and versions, operating system, and platform.
• Visitor Interaction Data: We also collect data regarding your browsing activity, such as the pages you visit, the time you spend on our site, the actions you take (scrolling, clicking, mouse-overs), and the methods you use to navigate away from pages.

Please note that this information is standard data provided by Google Analytics, which helps us understand how visitors interact with our website. This data does not contain personally identifiable information.

How We Use the Information We Hold About You:

Information You Provide and Information We Collect During Normal Business Operations

Here’s how we use the information you provide:

• Tools Garage representatives may contact you by phone or email to follow up on purchases as part of our customer service process.
• We may use your information to offer details about other products and services similar to those you have already bought or enquired about, or which we believe may genuinely interest you. This is part of our effort to fulfil our contractual obligations and deliver the products and services you have requested.
• If you are an existing customer, we will only contact you electronically (via email or SMS) about goods and services that are similar to those you have previously purchased or expressed an interest in.
• For new customers or potential customers, we may contact you by email or SMS only if we believe the products or services mentioned could be of genuine interest to you. However, if you do not wish to receive such communications, you can unsubscribe or opt out at any time.
• Tools Garage representatives may contact new or prospective customers via email or phone as part of our standard business practices. If you prefer not to be contacted further, please let us know via email, phone, or any other preferred method of communication.

Information Collected During Your Visit to Tools Garage Website

How we use the information gathered digitally:

• To administer and improve our website and for internal operations, including troubleshooting, data analysis, research, statistical purposes, and surveys.
• To ensure our content is displayed in the most effective way for you and your device.
• To measure and understand the effectiveness of the advertising we present to you and others.

Security

Tools Garage takes the security of your information seriously. Access to your data is strictly limited to employees who need it to perform their duties. We store your personally identifiable data on secure servers located in a protected environment.

We consistently update our content management systems to the latest versions and ensure that all security patches are applied promptly.

Where Your Personal Data is Stored
All the data we hold about you is stored on secure platforms, including:

• Our own secure servers. We have implemented appropriate physical, electronic, and managerial procedures to protect and secure the information we hold.

Your Rights Regarding Personal Information

You have several rights regarding your personal data:

• The right to be informed about how your personal data is being used, as outlined in this Privacy Policy.
• The right to access the personal information we hold about you (data access requests).
• The right to request corrections to inaccurate personal data.
• The right to request the deletion of your data, or to stop its processing or collection in certain circumstances (we may still need to keep some information for business reasons).
• The right to stop receiving direct marketing messages (please see below for more details).
• The right to lodge a complaint with your data protection regulator — in the UK, this is the Information Commissioner’s Office.

Stopping Direct Marketing Messages
If you would like to unsubscribe from promotional emails sent by Tools Garage, please contact us at sales@toolsgarage.co.uk. You can also exercise your right to request access to, correction of, or deletion of the personal information we hold about you at any time by emailing us at sales@toolsgarage.co.uk.

Website Links
Our website may contain links to third-party websites. If you follow any of these links, please be aware that those websites have their own privacy policies, and we are not responsible for them. We advise you to review their privacy policies before submitting any personal data to these sites.

Third Parties
Tools Garage will never sell, distribute, or lease your personal data to third parties unless we have your explicit permission or are required by law to do so.